Privacy & Cookie Policy – Red Hot Design Pty Ltd
Effective Date: 19 January 2026
Red Hot Design Pty Ltd (ABN 62626730201) (“Red Hot Design”, “we”, “us” or “our”) values your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose, and protect your personal information when you use our website (redhotdesign.deco-apparel.com) and services (together, the “Website”).
By accessing or using our Website, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy.
If you have any questions about your privacy, please contact us at info@redhotdesign.com.au.
1. Information We Collect
Personal Information
We may collect personal information that you provide to us, including –
- name
- email address
- phone number
- billing and shipping address
- payment information (processed securely via Stripe or other third-party payment gateways)
- account registration details, where applicable
- communications you send to us
Non-Personal Information
We may also collect non-identifying or technical information, including –
- browser type and device information
- operating system
- IP address
- pages visited and time spent on the Website
- referring websites and clickstream data
This information may be collected automatically through cookies and analytics tools.
2. How We Collect Your Information
We collect personal information directly from you when you create an account, place an order, submit artwork, or contact us.
We also collect information automatically when you browse or interact with our Website through cookies, analytics tools, and similar technologies.
3. How We Use Your Information
We use your personal information for purposes including –
- processing orders and supplying products and services
- communicating with you about your orders or enquiries
- providing customer support
- improving our Website, products, and services
- monitoring Website performance and usage
- detecting and preventing fraud, security breaches, or unlawful activity
We collect personal information only where it is reasonably necessary for our business operations. By providing your personal information, you consent to its use for these purposes.
4. Disclosure of Information to Third Parties
We may disclose your personal information to trusted third parties where necessary, including –
- payment processors such as Stripe to process transactions securely
- shipping and logistics providers to deliver your order
- website hosting, ecommerce, and analytics service providers
- legal, regulatory, or government authorities where required by law
We take reasonable steps to ensure that any third parties who receive personal information handle it securely and use it only for the purpose for which it was provided.
Some third-party service providers we use may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy standards consistent with Australian privacy laws.
5. Cookies and Tracking
Our Website may use cookies and similar technologies to –
- remember your session and preferences
- analyse Website traffic and performance
- improve functionality and user experience
Cookies may collect information such as IP address, browser type, and device information, which may be considered personal information when combined with other data.
We may also use third-party analytics tools that place cookies on your device.
You can disable cookies through your browser settings; however, doing so may affect the functionality of the Website. For more information about cookies, visit www.aboutcookies.org.
6. Protecting Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Payment details and other sensitive information are encrypted and processed securely by third-party payment providers. We do not store full payment card details on our servers.
While we take security seriously, no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.
7. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete.
Requests can be made by contacting info@redhotdesign.com.au. We may require proof of identity before providing access or making corrections.
If you wish to deactivate your account, you may do so via your account settings or by contacting us.
8. Children
Our Website and services are intended for use by adults. We do not knowingly collect personal information from individuals under the age of 16.
If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to delete that information.
9. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on our Website, and the “Effective Date” at the top of this page will be updated accordingly.
We encourage you to review this Policy periodically to stay informed about how we handle personal information.
10. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below and we will investigate your complaint.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
11. Contact Us
If you have any questions about this Privacy & Cookie Policy or how we handle personal information, please contact –
Red Hot Design Pty Ltd
Email: info@redhotdesign.com.au
Address: 14A Hines Rd, O’Connor WA 6158, Australia
