Guarantee

 

At RED HOT STUDIO, we take pride in the quality of our products and the service we provide.

All of our items are made-to-order using high-quality materials and industry-leading print equipment. If you believe there is a fault with the product we’ve supplied, please contact our team within 14 days of receiving your order so we can review the issue.

If a genuine manufacturing or printing fault is confirmed, we will arrange a replacement or refund for the affected item. Refunds apply to the cost of the product only and do not include postage or processing fees.

 

Customer-Supplied Artwork Responsibility

To achieve the best possible print result, customers are responsible for supplying artwork that is suitable for production. While we’re committed to delivering quality outcomes, certain issues are beyond our control and are not covered by our guarantee, including:

- Spelling, punctuation, or grammatical errors in customer-supplied artwork

- Low-resolution, poor-quality, or pixelated images

- Design issues introduced during the artwork or online design process

- Incorrect product selections, sizes, colours, or quantities chosen by the customer

Please carefully review your artwork and order details before placing your order.

To maintain fast turnaround times and competitive pricing, RED HOT STUDIO does not review, proof, or amend customer-supplied artwork unless a review of the artwork files has been explicitly requested in writing and confirmed by us prior to production.

All orders are printed exactly as supplied and approved at checkout.

By placing an order, you confirm that your artwork and order details have been reviewed and approved for production.